May 9, 2016
Kyle Bollinger (@WhoaKB) and Kristin Burkhart are the in-house design team for PureChat, an software tool enabling websites to offer chat-based support. Dividing their duties between product and marketing, Kyle and Kristin have developed a workflow that allows them to work swiftly and efficiently, while still experimenting with new industry practices.
In this conversation, we discuss company culture for a small SAAS startup, how the designer collaborate with internal stakeholders, and some unravel technical challenges around versioning and fast iteration.
"Creating something from scratch is very different than iterating on something."
"We're creating a living document through each other's work."
"The speed at which a company can operate is inversely proportional to how much time it takes to find the answer to a question."
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