The Trouble with Workplace Hierarchies, and What We Can Do About It, with Jonathan Raymond — The Busy Creator Podcast 81

Apr 11, 2016

Jonathan Raymond (@JonathanRaymond) is an author, coach, consultant, and CEO of Refound, working with business leaders and managers to install better workplace habits and company culture, including mentoring. Over the years, he's seen numerous workplace dynamics, not just within the creative fields, and shares some of his patterns with us.

In this conversation, we search for definitions of culture, discuss the differences between mentoring and simply bossing, and offer some advice for both the employee and the manager to build better relationships and in turn, a better team.

Jonathan has written a book, Good Authority, which will be released later in 2016. Support his efforts by reading more about the book and by pre-ordering.

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Show Notes & Links

• Jonathan "helps managers become mentors"
• Many companies talk about innovation, but a "gap" appears when they don't build the conditions

  "Culture is 'This is how we do it here.'"

  —Jonathan Raymond

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• Gallop says "7/10 employees are actively disengaged from their job"
• Rolodex
• Jeff Goins appeared on The Busy Creator Podcast

  "Culture is Context."

  —Jonathan Raymond

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• The First Rule of Fight Club [av_video src='https://www.youtube.com/watch?v=dC1yHLp9bWA' format='16-9' width='16' height='9']

  "The First Rule of Culture Change is not to talk about it."

  —Jonathan Raymond

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• Undercover Boss
• Ivory Tower

  "We over-rely on our strengths. We default to the things we're good at."

  —Jonathan Raymond

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  "You're not on the same team; You own the company."

  —Jonathan Raymond

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• AT&T/Ma Bell

  "You can't afford not to invest time into you [your people]."

  —Jonathan Raymond

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  "If you invest in someone, they might leave. If you don't invest in someone, they'll definitely leave."

  —Prescott Perez-Fox

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• Jonathan was the Chief Brand Officer of E-Myth

  "When creative people go off the rails, they hold the rest of the team hostage."

  —Jonathan Raymond

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• Studio culture is fundamentally about experimentation
• Agile methodology

  "Freedom's just another word for nothing left to lose."

  —Janis Joplin

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  "More Yoda, less Superman."

  —Jonathan Raymond

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  "95% of the work in any business is identical."

  Business Adage

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  "The bad thing isn't the hierarchy; it's abusive people in a hierarchy."

  —Jonathan Raymond

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• Hierarchy in the Catholic Church, and their big hats
• SalesForce

  "Write drunk, edit sober."

  —Ernest Hemingway

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• ReFound.com
• GoodAuthorityBook.com
•  Jonathan Raymond on Twitter
•  Jonathan Raymond on Instagram

Tools

• SalesForce
• Hubspot

Techniques

• Break away from the victim mindset; share what you're working on and struggling with
• Make bold requests — to attend conferences, meetings, etc.
• Be a Mensch, make that connection

Habits

• Practice being loose, unfinished
• Take steps in the other person's direction before discussing tension or issues
• Give your creative team room to be creative (so they don't turn into administrators)
• Create some distance to reinforce the idea of being a "boss"

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