May 9, 2016
Kyle Bollinger (@WhoaKB) and Kristin Burkhart are the in-house design team for PureChat, an software tool enabling websites to offer chat-based support. Dividing their duties between product and marketing, Kyle and Kristin have developed a workflow that allows them to work swiftly and efficiently, while still experimenting with new industry practices.
In this conversation, we discuss company culture for a small SAAS startup, how the designer collaborate with internal stakeholders, and some unravel technical challenges around versioning and fast iteration.
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"Creating something from scratch is very different than iterating on something."
—Kyle Bollinger
"We're creating a living document through each other's work."
—Kyle Bollinger
"The speed at which a company can operate is inversely proportional to how much time it takes to find the answer to a question."
—Prescott Perez-Fox
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